When your heat goes out in January or your A/C quits during a 90-degree stretch in July, there’s one thing you want more than anything else: someone who will show up fast.

At BDL Heating & Cooling, we always aim to respond quickly—whether you’re a longtime customer or calling us for the first time. But during the busiest times of the year, there are only so many hours in a day, and demand can be high. That’s where our maintenance plan customers get a key benefit that often flies under the radar: priority service.

What Is Priority Service?

In simple terms, it means your call goes to the front of line , ahead of non-contract customers.

Our maintenance plan customers get scheduling priority during busy periods. When your system breaks down, you’re not just another name on a long list—you’re one of ours, and we treat it that way.

It’s a level of reassurance that’s hard to put a price on. No one wants to wait days for heat to be restored or sleep through a humid night while the A/C is out. With priority service, you don’t have to.

Why We Offer It

We believe in taking care of the people who take care of their systems—and who trust us to help them do it. When you sign up for a maintenance plan, you’re not just getting a couple of checkups each year. You’re entering a relationship built on trust and mutual commitment. Priority service is one way we honor that.

And no, this doesn’t mean we ignore customers who aren’t on a plan. We absolutely welcome and support anyone who calls us. But when time is tight, our maintenance plan customers are scheduled first.

More Than Just Priority

Of course, priority service is only part of the picture. BDL maintenance plans also include:

  • Seasonal tune-ups to keep your system running efficiently and help catch small problems before they turn into major repairs.
  • A more in-depth tune-up than most of our competitors. We don’t just change a filter, wipe things down, and try to upsell you. Our cleanings are thorough, and our inspections go deeper—because real maintenance should help prevent breakdowns, not just check a box.
  • Discounts on repairs, parts, accessories, and after hours service *Discount varies by plan type*
  • No after-hours or emergency fees, even on nights or weekends. Contract customers get access to emergency service (nights, weekends & holidays).
  • Peace of mind knowing your system is being looked after year-round.

It’s a practical way to protect your comfort—and often your wallet—throughout the year.

When Time Matters, Be Ready

No one plans for their heat or A/C to stop working. But you can plan for how you’ll handle it. With a BDL maintenance plan, you’re not just preparing your equipment—you’re preparing yourself.

And when the unexpected happens, you’ll be glad you did.

Learn more about our maintenance plans or give us a call to talk through the options. We’re happy to help.